About Us

We created Gaama Gaama in 2026 as a nod to the virtual pet craze of the 90s—the time we grew up in. The sensation of keeping your virtual pet alive, caring for it, feeling dread at seeing the death screen, and trying again to be a better caregiver; that sensation lives on in Gaama Gaama.

There has been a rise in nostalgic pet simulations in recent years, so we wanted to be a bit different. We're trying to empower creativity and provide an intuitive platform where anyone can bring their unique vision to life through customizable 3D designs.

Through physical products paired with virtual software, a stronger bond can be built with these pets. It's super fun to collect them in physical form, and they can live forever in virtual form.

Our interactive 3D customization experiences put you in control. From colors to textures, materials to animations—every aspect of your design is at your fingertips.

Welcome to the colorful, magical, fantastical world of Gaama Gaama!

Last Updated: April 17, 2026

1. Agreement to These Terms

These Terms of Service ("Terms") are a legal agreement between you and Symiian ("Symiian," "we," "us," or "our"), a business based in New York, Long Island, USA. They govern your access to and use of the Gaama Gaama website, online customizer, checkout, user accounts, and the Gaama D Pet Simulator (collectively, the "Service"), and any purchase of Gaama D or related products (the "Products") from us.

By creating an account, placing an order, redeeming a product code, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility

To use the Service you must be at least 13 years old. If you are between 13 and the age of majority in your jurisdiction (typically 18), you may only use the Service with the involvement and permission of a parent or legal guardian who agrees to these Terms on your behalf.

To place an order, create a billing relationship with us, or submit payment information, you must be at least 18 years old (or the age of majority in your jurisdiction) and legally able to form a binding contract. If you are under 18, a parent or legal guardian must place any order on your behalf.

We do not knowingly collect information from or allow accounts for children under 13. If we learn an account belongs to a child under 13, we will close the account and delete associated data.

3. Accounts

You may create an account using an email and password or by signing in with Google. You are responsible for:

• Providing accurate and current information
• Keeping your password secure and not sharing your account with others
• All activity that occurs under your account

Notify us immediately at info@symiian.com if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms, are used fraudulently, or have been inactive for an extended period.

4. Orders, Pricing, and Payment

Product and pricing. Gaama D is currently sold as a pre-order at a discounted price. Prices, promotions, and availability are shown on the Service and may change at any time before you complete checkout. Prices do not include applicable sales tax, shipping, duties, or customs fees unless stated otherwise. We reserve the right to limit order quantities.

Payment processing. Payments are processed by Stripe, Inc. By placing an order you authorize Stripe to charge your payment method for the total amount shown at checkout. We do not ourselves see or store your full card number; your card data is handled by Stripe under its own terms and its PCI-DSS compliance.

Order acceptance. Your order is an offer to purchase. No contract of sale is formed until we accept your order and, where applicable, ship the Product. We may refuse or cancel any order at our discretion, including for suspected fraud, pricing errors, or items ordered in quantities inconsistent with personal use, and in that case will refund any amount charged.

Pricing errors. If a Product is listed at an incorrect price due to a typographical, pricing, or system error, we may cancel or refuse orders placed at the incorrect price, even after confirmation, and will refund any amount charged.

5. Pre-Order Terms

Gaama D orders placed before our launch date are pre-orders. Current expected ship date is June 30, 2026; this date is an estimate and is not guaranteed. After June 30, 2026, orders ship within 2 days of order placement, subject to availability.

You may cancel a pre-order for a full refund at any time before we ship your order. To cancel, email info@symiian.com with your name, email, and order reference. Once your order has shipped, Section 7 (Returns) applies instead.

If we materially delay the expected ship date, we will notify you by email and you may cancel your pre-order for a full refund.

6. Shipping, Title, and Risk of Loss

We currently ship from New York, USA. Shipping times, methods, and costs are shown at checkout. Delivery estimates are not guarantees.

Title to and risk of loss for each Product passes to you when the carrier delivers the Product to you (or to the shipping address you provided, if no signature is required). If your package is lost, stolen, or damaged in transit, contact us at info@symiian.com as soon as possible so we can work with the carrier and, where appropriate, arrange a replacement or refund.

You are responsible for providing an accurate shipping address. We are not responsible for Products sent to an incorrect address that you provided, or for any customs, import duties, or local taxes charged on international shipments.

7. Returns, Refunds, and Defective Products

Return window. You may request a return of an unused Gaama D in its original condition within 30 days of delivery for a refund of the Product price, less original shipping costs. You are responsible for return shipping costs unless the Product was defective or we made an error with your order. To start a return, email info@symiian.com with your name, order reference, and reason.

Defective or damaged Products. If your Gaama D arrives damaged or is defective, contact us within 30 days of delivery with photos of the issue. We will, at our option, send a replacement or issue a full refund including shipping.

Refund processing. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your payment provider.

Non-returnable items. Virtual items, product codes that have been redeemed, and any add-on digital content are non-refundable once activated, except where required by law.

8. Gaama D Pet Simulator

The Gaama D Pet Simulator (the "Pet Sim") is provided free of charge as part of the Service. We may modify, suspend, or discontinue all or part of the Pet Sim at any time, with or without notice.

Virtual items have no cash value. Any in-game items, progress, kennel slots, furniture, Gaama D units, or other virtual content (collectively, "Virtual Items") are a limited, personal, non-transferable, non-sublicensable license to use those items within the Pet Sim. Virtual Items are not your property, have no monetary value, cannot be redeemed for cash, and cannot be sold, transferred, or exchanged outside the Service. You have no ownership or other property interest in Virtual Items, and all rights in and to Virtual Items are and shall forever be owned by Symiian.

Account loss. If your account is terminated, if the Pet Sim is discontinued, or if your Virtual Items are lost, stolen, or corrupted, we are not obligated to reimburse, restore, or compensate you, except where required by law.

9. Product Codes

Each physical Gaama D may include a unique product code that unlocks the corresponding Gaama D unit and related content in the Pet Sim. Codes are one-time use, tied to the first account that successfully redeems them, and have no cash value. Redemption is final.

You agree not to sell, trade, publicly post, generate, distribute, or attempt to guess product codes. We may invalidate codes that appear to have been leaked, tampered with, or obtained fraudulently.

10. Multiplayer and User Conduct

The Pet Sim includes multiplayer features powered by peer-to-peer connections. When you join a multiplayer session, other players may see your display name, Gaama D appearance, and in-game actions. You agree not to:

• Harass, threaten, or abuse other players
• Use display names, chat, or content that is hateful, sexually explicit, violent, or otherwise inappropriate, especially toward minors
• Cheat, exploit bugs, use third-party tools, automated clients, or modify the Service to gain an unfair advantage
• Collect or share personal information about other players
• Impersonate Symiian staff or another user

We may remove content, kick players from sessions, or suspend or terminate accounts that violate these rules.

11. Acceptable Use

You agree not to, and not to allow others to:

• Reverse engineer, decompile, or disassemble any part of the Service, except to the extent this restriction is prohibited by applicable law
• Access the Service through automated means (bots, scrapers, crawlers) except for well-behaved search engine indexing
• Attempt to gain unauthorized access to accounts, servers, databases, or code not your own
• Interfere with, disrupt, or overload the Service, including the Firebase, Netlify, or Stripe infrastructure we rely on
• Upload or transmit viruses, malware, or other harmful code
• Use the Service for any illegal purpose or in violation of these Terms, applicable law, or the rights of any third party
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices

12. Intellectual Property

The Service, including the Gaama Gaama brand, the Gaama D character and design, 3D models, textures, artwork, code, music, sound effects, text, and all other content (collectively, the "Symiian Content"), is owned by Symiian or its licensors and is protected by copyright, trademark, trade dress, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service and Symiian Content for your own personal, non-commercial use. All rights not expressly granted are reserved.

Purchasing a physical Gaama D grants you ownership of that physical Product. It does not transfer any intellectual property rights. You may not reproduce, copy, mold, 3D-scan, 3D-print duplicates, mass-produce, or redistribute Gaama D or its likeness for commercial purposes.

13. Feedback

If you send us feedback, suggestions, ideas, or bug reports, you grant Symiian a perpetual, worldwide, royalty-free, sublicensable license to use that feedback for any purpose without obligation to you. We are not required to keep feedback confidential.

14. Third-Party Services

The Service integrates third-party services that have their own terms and privacy policies, including Google (sign-in), Stripe (payments), Firebase and Google Cloud (authentication, database, hosting), Netlify (hosting and the contact form), Cloudflare (delivery and security), and PeerJS (multiplayer signaling). Your use of these services through us is also governed by their terms. We are not responsible for third-party services.

15. Changes to the Service

We may add, change, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation, except that we will not retroactively take away a Product you have already paid for and received.

16. Termination

You may stop using the Service and close your account at any time by emailing info@symiian.com.

We may suspend or terminate your access to the Service, your account, or any Virtual Items, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraud, or created risk or legal exposure for us. On termination, your license to use the Service ends immediately. Sections that by their nature should survive termination (including Sections 8, 12, 17, 18, 19, 20, and 21) survive.

17. Disclaimers

Except as expressly required by law, the Service and all Products are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that defects will be corrected. Multiplayer and online features depend on third-party networks and infrastructure that we do not control.

Nothing in these Terms limits or excludes any consumer rights that cannot be limited or excluded under the laws of your jurisdiction.

18. Limitation of Liability

To the maximum extent permitted by law, Symiian and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, use, goodwill, or other intangible losses, arising out of or related to your use of the Service or any Products, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

Our total aggregate liability to you for all claims arising out of or related to the Service or any Product is limited to the greater of (a) the amount you paid Symiian in the 12 months before the claim arose, or (b) US $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

19. Indemnification

You agree to indemnify and hold harmless Symiian and its officers, employees, and suppliers from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

20. Governing Law

These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the State of New York, USA, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

21. Dispute Resolution

Informal resolution first. Before filing any formal claim, you agree to contact us at info@symiian.com and give us at least 30 days to resolve the dispute informally. Most issues can be resolved that way.

Venue. If informal resolution fails, any claim must be brought in the state or federal courts located in Suffolk County, New York, USA. You and Symiian each consent to the personal jurisdiction of those courts. If you are a consumer, this does not deprive you of the protection of any mandatory laws of your country of residence.

22. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last Updated" date above and, for account holders, notify you by email or via the Service. Your continued use of the Service after the changes take effect means you accept the updated Terms. If you do not agree, stop using the Service and, if you wish, request account deletion.

23. Miscellaneous

These Terms, together with our Privacy Policy and any order confirmations, are the entire agreement between you and Symiian regarding the Service and Products, and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

24. Contact

Questions about these Terms? Contact us at:

Symiian
Email: info@symiian.com
Location: New York, Long Island, USA

Last Updated: April 17, 2026

Introduction

This Privacy Policy describes how Symiian ("Symiian," "we," "us," or "our") collects, uses, shares, and protects information about you when you use the Gaama Gaama website, customizer, and pet simulator (collectively, the "Service"). Gaama Gaama is a brand operated by Symiian, based in New York, Long Island, USA.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

Information We Collect

Information you provide when placing an order: When you purchase a Gaama D, you provide your first and last name, email address, shipping address, and — if requested at checkout — phone number. Your payment card details are entered directly into Stripe and are never seen or stored by us.

Account information: If you create an account, we collect your email address and a password (or, if you sign in with Google, your Google account identifier, display name, and profile photo). Each account is assigned a unique user ID by Firebase Authentication.

Pet simulator data: If you use the pet simulator, we store data tied to your account, including: which Gaama D product codes you have redeemed, the state of your pet collection (kennel and slot placements), and timestamps of your activity.

Contact form submissions: When you use our Contact Us form, we collect your name, email address, the subject of your message, an optional order reference, and the contents of your message.

Customization choices: The 3D customization choices you make are processed in your browser. If you place an order, your final customization is associated with your order and sent to our production team.

Device and usage information: Like most websites, we automatically collect certain technical information when you visit, including your browser type, operating system, device type, IP address, referring URL, and pages viewed. This information is used to keep the site secure and to understand how users interact with our features.

Cookies and local storage: We use cookies and browser local storage to keep you signed in, remember your preferences, and save your pet simulator progress locally. You can disable cookies in your browser settings, but some features may not work correctly without them.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including custom production and shipping

• Create and maintain your account

• Send you order confirmations, shipping updates, and transactional emails

• Respond to your customer support inquiries

• Operate and improve the customizer and pet simulator

• Understand how users interact with the Service

• Detect, prevent, and address fraud, security incidents, and abuse

• Comply with legal obligations, including tax and accounting requirements

How We Share Your Information

We do not sell your personal information. We share information only with the service providers we need to operate the business:

• Stripe, Inc. — processes all payments. Stripe receives your name, email, billing and shipping address, and payment card details. See stripe.com/privacy.

• Google (Firebase) — provides our authentication (sign-in), realtime database (pet simulator data and product codes), and analytics. See firebase.google.com/support/privacy and policies.google.com/privacy.

• Netlify — hosts our website and processes contact form submissions. See netlify.com/privacy.

• Cloudflare — provides content delivery, security, and bot protection. See cloudflare.com/privacypolicy.

• Shipping carriers — we share your name and shipping address with the carrier (such as USPS, UPS, or FedEx) to deliver your order.

We may also disclose information if required by law, court order, or to protect the rights, property, or safety of Symiian, our users, or others.

Analytics

We may use Google Analytics to understand how visitors use the Service. Google Analytics collects information such as the pages you visit, how long you stay, how you arrived at our site, and general location based on IP address. We do not use this information to identify individual users. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Multiplayer Features

The pet simulator may include peer-to-peer multiplayer features powered by PeerJS. When you connect with another user, your browsers exchange connection information directly, which may include temporary peer identifiers and IP addresses as part of the WebRTC connection process. This information is not stored on our servers.

Data Retention

We retain different types of information for different periods:

• Order records are retained for 7 years to comply with tax and accounting obligations.

• Account data (email, profile, pet simulator progress) is retained until you request deletion of your account.

• Contact form messages are retained for up to 2 years after the inquiry is resolved.

• Analytics data is retained according to Google Analytics default settings.

Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your account and associated personal information

• Object to or restrict certain processing of your information

• Receive a copy of your information in a portable format

To exercise any of these rights, email us at info@symiian.com. We will respond within 30 days. Please note that we may retain certain information as required by law (for example, order records for tax purposes) even after you request deletion.

California residents: Under the California Consumer Privacy Act (CCPA), you have the rights described above. We do not sell or share your personal information for cross-context behavioral advertising.

EU/UK residents: If you are in the European Economic Area or the United Kingdom, you have additional rights under the GDPR, including the right to lodge a complaint with your local data protection authority. Contact us at info@symiian.com to exercise your rights.

Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will delete that information as soon as possible. If you believe a child under 13 has provided us with personal information, please contact us at info@symiian.com.

Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Payment information is handled exclusively by Stripe under PCI-DSS compliance. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International Users

We currently ship only within the United States. If you access the Service from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and service providers are located.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you by email or through a notice on the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Symiian
Email: info@symiian.com
Location: New York, Long Island, USA